Order Status

I want to track my order. How do I do that?

Once your order has shipped, you'll receive a shipping confirmation email with your tracking number. You can track your delivery in real time using our last-mile delivery partner's tracking page:...

I want to get in touch with Customer Service re...

If you need help with your order, product inquiries, or any other support, please reach out to our Customer Service team through email listed below. HD.KSA@on-mena.com

Can I cancel part of my order online?

Partial cancellations are not available — if you wish to cancel, it must be done for the full order. Cancellations are only possible before your order enters the fulfillment process....

How will I know my order was successful?

When your order and payment go through, you will be directed to a confirmation page, and all is good! You will also receive a confirmation email with all your order...

Will I be kept informed of the status of my order?

Yes! As soon as your order and payment go through, you'll receive an order confirmation email. Once your order is dispatched from our Saudi Arabia warehouse, you'll receive a shipping...

What if I entered the wrong email address when ...

No worries! If the email address used during checkout was incorrect, please contact our Happiness Delivery team. We’ll update your email address, and once corrected, you’ll receive an automated confirmation...