On-ksa.com is operated by Al Waqt Al Abyad Trading LLC Registered office Al Waqt Al Abyad Trading LLCJCAA2091Jeddah, KSAPhone Number: +966 (12) 660 0282 Company Unified Number 700378854 VAT Number 310208252600003

If you need help with your order, product inquiries, or any other support, please reach out to our Customer Service team through email listed below. HD.KSA@on-mena.com

No, partial cancellations are not available through our website. If you wish to cancel your order, it must be done in full. For assistance, please contact our Customer Service team, who will be happy to help.

When your order and payment go through, you will be directed to a confirmation page, and all is good! You will also receive a confirmation email with all your order details. If you have not received an email, please check your spam/junk folder.

As soon as your order and payment goes through, we'll send you an order confirmation email. We'll also email you once your order ships (1-5 business days, depending on the selected shipping speed) with a shipping confirmation email with tracking details.

No worries! If the email address used during checkout was incorrect, please contact our Happiness Delivery team. We’ll update your email address, and once corrected, you’ll receive an automated confirmation email at the right address. If you're trying to set up a return, please reach out to our Customer Service team first to update your email in our system. This ensures you receive all necessary return communications without delay.

Can’t find your order number? Not to worry. If you don’t have an On account, you can sign up for one for free using the email used to place the order. After that, you can go to your “order history” and see all your order details – including your order number.

Customers are allowed to initiate only one return request per order. If you need to return additional items from the same order after your initial request has been submitted, please contact our Customer Service team directly. They’ll be happy to assist you further.

Orders can only be cancelled before they enter the fulfillment process. Once an order is marked as "under fulfillment," cancellation is no longer possible. If your order has already been fulfilled, you will need to receive the order and then initiate a return. For cancellation requests or assistance, please contact our Customer Service Team, who will guide you through the process and clarify any questions.

You will need to submit a return request by entering your order number and the email address used to place the order – you can do this on your profile. We only accept returns for orders within 14 days of delivery, for products that are in new condition in their original intact packaging.  If you have an On account, you can request an eligible return directly from your order history. 

Return shipping label will be created & shared once the return request is registered on the website. Shipping label is a must, Courrier requests to print but not a must.

We accept returns for a refund on orders placed within 14 days of purchase. All returned items must be in new condition and in their original, intact packaging, including apparel and accessories. Please note: We can only accept returns for items purchased directly from https://on-ksa.com/ To submit a return request, please enter your Order Number and the Email Address used to place the order.

To initiate a return, please login to your profile to do so. If you are facing any difficulties please reach out to our customer support team and they will assist you. If your items meet our return eligibility criteria, we’ll process a refund for the product(s) once the return has been received and inspected by our warehouse team. Please note: Returns are accepted within 14 days of purchase. Items must be in new condition, with original and intact packaging. Shipping costs from the original order are non-refundable for returned or exchanged items.

Once your return has been received by our warehouse team, the items will be checked and verified. This process may take up to 25 business days. After verification, your refund will be issued to your original payment method. You’ll receive a confirmation email as soon as the refund has been processed.

Currently at this time, we do not offer any exchanges on your order. However, if you wish to exchange an item, you may do so by following these steps: Return the Original ItemYou can initiate a return for the item you no longer wish to keep. Please ensure that: The item is in good condition It is unused, unwashed, and in sellable condition All original tags and packaging are intact Place a New OrderOnce your return is processed, you may place a new order for the desired item at your convenience.

Delivery timelines depend on your location. See the categories below: Delivery Coverage by City Type: Category Delivery Time Cities Major Cities Next Day Riyadh, Jeddah, Dammam, Makkah, Madinah, Abha, Taif, Tabuk, Hail, Jizan, Najran, Al Ahsa, Buraidah, Jubail, Yanbu Standard Locations 2–4 Business Days Al Baha, Hafar Al Batin + surrounding areas Remote Areas 6–8 Business Days Applies to extended coverage areas within all listed cities and rural zones  

All orders placed before 11:00 AM GST are packed by 1:00 PM GST. Our delivery partner collects shipments at 4:00 PM GST. You can expect your order to be dispatched on the same day if placed before the cutoff time.

Delivery timelines depend on your location. See the categories below: Delivery Coverage by City Type: Category Delivery Time Cities Major Cities Next Day Riyadh, Jeddah, Dammam, Makkah, Madinah, Abha, Taif, Tabuk, Hail, Jizan, Najran, Al Ahsa, Buraidah, Jubail, Yanbu Standard Locations 2–4 Business Days Al Baha, Hafar Al Batin + surrounding areas Remote Areas 6–8 Business Days Applies to extended coverage areas within all listed cities and rural zones  

Once an order is successfully placed, a pending charge is placed on your Credit or Debit card account payment. Payments are finalized upon shipment per unit shipped. Other payment methods are finalized when the order is placed.

Yes, all prices displayed at checkout are inclusive of duties and taxes. You won’t encounter any additional charges upon delivery.

If you are trying to use a promo code, you will be prompted to enter it on the payment page at checkout. Look for where it says "Add a Promo Code." Unfortunately, promo codes cannot be redeemed during sales.

We accept a variety of payment methods. These include major credit cards and digital wallets. Our accepted payment options are:American Express, Apple Pay, Mastercard, and Visa Please note that availability may vary slightly based on local banking regulations.

You can rest assured that we will treat any data you provide us as strictly confidential. Needless to say, we won't pass this data on to any third party. You find full details of our privacy policy here.

There’s absolutely no need to worry here, our online shop incorporates the latest secure technology.

Don't worry we use Secure Socket Layer (SSL) technology to make your online shopping with us as simple and safe as possible. SSL encrypts and protects all the data you send us over the Internet. When SSL is activated, a padlock will be shown in the address line on your browser and/or the address will begin not with the usual "http" but with "https". So, when you see this, you can sit back and shop with us knowing that all your transactions are totally safe and secure.

Generally, we recommend shopping all On gear from On-MENA.com or one of our retail partners. If you’re unsure where your order is coming from, please reach out to us so we can determine whether or not the order is affiliated with On. Please note that if the order comes from a website not affiliated with On, we cannot assist; instead, we recommend contacting the website you ordered from directly. On.com, On.ae and On-running.com are our only legitimate URLs. Please reach out to the Happiness Delivery team via our Contact us form or email us HD.KSA@on-mena.com if you have any questions or concerns.

It depends on many factors, such as running style, weight, and the surface you run on. But generally, shoes (not just On shoes) last up to 300 miles (approx. 482 km) depending on the model and materials used. For example, some of our styles, such as the Cloudboom Echo, are designed for high-performance racing, so naturally, they won't have the same durability as an all-day shoe like the Cloud 5.

On comes from Switzerland, so our products have been tested throughout different seasons and landscapes. We have Performance Running shoes for running city streets wherever you may be, and our Performance Outdoor collection will support you when you hit the trails. For On Apparel, each product's page indicates whether it is water-resistant, waterproof, or windproof.

If you're unsure which size you wear in our footwear or apparel, each product page has a size chart and fit recommendation. For Performance Running and Performance Outdoor models, the standard recommendation is one size bigger than your everyday shoe size.

The primary difference is that men's shoes are designed wider than women's. Customers are free to purchase shoes of any gender, though! Women's shoes are a 1.5 size larger than men's (so a men's size 7 is a women's 8.5 in US sizes).

On shoes are not slip-resistant. We have waterproof models and Trail Running shoes that have an emphasis on traction and performance, but we do not offer a nonslip model at this time.

Our apparel line is made of various premium technical materials, which may include four-way stretch polyamide, lyocell, stretchable poly/elastane, merino wool, cotton, and lightweight Japanese fabrics. We're working towards using 100% certified organic cotton and 100% mulesing-free wool. Many of our apparel items feature micro-ventilation patterns and technical mesh paneling for extra breathability. You can check out our product pages for detailed fabric and material content

If your shoes need a good cleaning, first and foremost, do not put them in a washing machine! To keep your On shoes clean, it is best to brush any dirt or debris off after they have been used. If you need to wash them, wash them by hand only using warm water after removing the insoles and laces. It is best to wash your shoes as seldom as possible.

Each item of On apparel or accessories will be cared for differently to maintain their peak performance. You will find each item's specific care instructions on the item's tag.

No, you don't need to create a customer account to complete your purchase; you can choose to check out as a guest if you wish. Creating a customer account allows you to view your order history.

No worries. Simply visit the login page and click on "forgot password". We'll send a new password to your email, and you'll be all set.

Our website only allows you to order something in stock and available on our website. For items that are out of stock, you can sign up for a Notify Me email newsletter, that will be sent out to your email once the item is back in stock.

We don't recommend using speed laces with On's other models because they are not designed to support them. They would likely not fit. If you're interested in elastic laces, a new pair of laces, or desire a different color, we recommend checking out a third-party lace brand or visiting a specialty running store. We currently do not sell laces on our online store.

Each one of our insoles is custom-made for the shoe model, size, and color, so wearen't able to offer replacements at this time.

On's Cloud family includes the Cloud 5, Cloud 5 Waterproof, Cloud 5 Terry, Cloud 5 Push, Cloud 5 Fuse, Cloud 5 Combo, and Cloud 5 Coast. They all feature our signature speed lacing system. We want to help you slip on your shoes or flick them off with ease. These models were specially designed to support speedlacing so it won't work with our other shoes. If you need to adjust for a tighter fit, you can retie the knots at the ends for amore snug fit. Most Cloud 5 family shoes come with an additional pair of conventional laces in the box so you can decide how you want the shoe to work for you, but not all models in this family do.

The materials used in our running shoes are listed below: Upper: Polyester (mostly), but also Polyamide or Cotton Canvas. Strobel: Recycled polyester (non-woven). Speedboard: Polypropylene (PP) or Pebax Midsole: Ethylenvinylacetat (EVA) Outsole: Rubber

Whether using our apparel for a long run, a tough hike, or a sweaty workout, our apparel helps you go the distance and feel great at the same time. We use high-quality, premium technical materials for our apparel, making them lightweight, breathable, and fashion-forward. You can perform at your best if youcan't feel whatyou're wearing.

Our Performance Apparel line is made of various technical materials, including four-way stretch polyamide, lyocell, stretchable poly/elastane, merino wool, cotton, and lightweight Japanese fabrics. We're currently working towards using 100% certified organic cotton as wella 100%mulesing free wool. Many of our apparel items feature micro-ventilation patterns and technical mesh paneling for extra breathability. You can check out our product pages for detailed fabric and material content.

GENERAL TERMS AND CONDITIONS 1.      Scope 1.1 These general terms and conditions (the "GTC") govern the contracts of sales entered into between Darb Al Wasl, a branch of Al Waqt Al Abyad Trading (Single Person Company), a limited liability company incorporated under the laws of the Kingdom of Saudi Arabia with company unified number 700378854 and registered office at JCAA2091, and its customers (the "Customer" or "you") purchasing On products (the "Products") sold via the web shop “https://on-ksa.com/”(the "Site") operated by Darb Al Wasl, a branch of Al Waqt Al Abyad Trading (Single Person Company) or sold by any other affiliated entity (collectively referred to as “AWAA”). 1.2 All intellectual property rights, including trademarks, designs, copyrights, and patents in connection with the Products are owned by On AG, Zurich, Switzerland ("On AG"). Further information about On AG can be found on the Site in the Company information section of the FAQs (https://on-ksa.com/pages/faq). 2.      Conclusion of Contract 2.1 The presentation of the Products and the indications of prices on the Site do not constitute legally binding offers but are non-binding invitations to place an order. 2.2 By clicking "Place Order", the Customer is placing a binding  offer to purchase the Products listed in his/her shopping cart (the "Order"). All Orders are subject to acceptance by AWAA. 2.3 AWAA issues a written acceptance confirmation of Orders (the “Purchase Confirmation”). The formation of a contract of sale between AWAA and the Customer (the "Contract") will take place upon the Customer's receipt of the Purchase Confirmation. The Purchase Confirmation shall determine the relevant subject matter and extent of the Contract, also where the Customer paid the Products in advance. 2.4 AWAA shall have the right to refuse an Order as well as to cancel or not to carry out confirmed Orders at any time without providing any reasons and with no liability to Customer or any third party. If Customer has already paid for such Products, AWAA will refund Customer the full amount (excluding, where applicable, the original delivery charges) without any interests and will not incur further liability to Customer. 2.5 If AWAA does not accept an Order within ten (10) business days as set forth in Section 2.3, the Order is deemed to have been refused. 2.6 Cancellations of an Order required by the Customer are only valid if confirmed by AWAA in writing. Costs already incurred by AWAA may be charged to the Customer. 3.      Price and terms of payment 3.1 Prices payable by Customer are those in the indicated currency and in effect at the time of acceptance of the Order by AWAA as set forth in Section 2.3. 3.2 Prices indicated on the Site include value added tax but exclude shipping costs (where applicable) and import duties (where applicable). Further information regarding the shipping can be found on the Site in the shipping, tracking and delivery section of the FAQs (https://on-ksa.com/pages/faq). 3.3 AWAA reserves the right to change, limit or terminate any special offers or discounts at any time. 3.4 Payments can be made by debit card, credit card, Google Pay, or Apple Pay.   Further information on the methods of payment accepted by AWAA can be found on the Site in the Payment, refunds section of the FAQs (https://on-ksa.com/pages/faq). 3.5 AWAA will charge credit or debit cards upon shipment of the Products ordered. AWAA reserves the right to verify credit or debit card payments prior to acceptance. 3.6 In case of default in payment, AWAA shall be entitled to suspend all, or parts of, further deliveries to the Customer without further notice until payment has been received or secured. 3.7 AWAA shall use all reasonable methods to resolve disputes with the Customer. Should a chargeback dispute occur, the Customer shall promptly comply with all requests for information from AWAA. 4.      Delivery 4.1 Delivery methods and expected delivery time of Products are indicated on the Site in the Shipping, tracking and delivery section of the FAQs (https://on-ksa.com/pages/faq). 4.2 Unless explicitly stipulated in writing by AWAA, the delivery dates indicated by AWAA shall only be non-binding estimates, made to the best of AWAA’s knowledge. 4.3 AWAA shall be entitled to partial deliveries, and the Customer hereby accepts partial deliveries. 4.4 No warranty is being given for all technical data and information regarding the delivery. AWAA shall not be liable for any damage which might arise because of deviations thereof. 4.5 Should the Customer notice that at delivery the ordered Products have been damaged during transport, the Customer shall immediately notify the employee of the carrier delivering the Order and contact AWAA’s Customer service via email at HD.KSA@on-mena.com. 4.6 It is the Customer’s duty to ensure that the Customer is available to receive the Order delivery. AWAA will attempt delivery up to 3 times within 72 hours after the Order is ready to be delivered. If the Customer does not receive the Order after 3 attempts, the Order will be cancelled and the Customer will be automatically refunded (excluding, where applicable, the original delivery charges). 5.      Risk and retention of title 5.1 Unless agreed otherwise by the Parties, the risk of loss or damage to the Products will pass to the Customer upon formation of the contract between AWAA and the Customer. 5.2 All Products will remain the property of AWAA until the Customer has paid all amounts owed to AWAA in full under any Contract, including any costs. On may register its title in the respective title retention register, if any. Customer may not sell, dispose, or encumber any Products before full title has passed to Customer. 6.      Returns 6.1 The Customer may cancel a Contract and return any delivered Product to AWAA for any reason, provided that Customer notifies AWAA in writing within fourteen (14) calendar days of the delivery date. 6.2 To notify AWAA about such return request and initiate the return process, the Customer must follow the process as described on the Site in the Returns section of the FAQs (https://on-ksa.com/pages/faq). 6.3 The Products must be returned to AWAA in their original condition, meaning unused, undamaged, clean and in the original packaging. 6.4 Once the Customer has notified AWAA about its intention to cancel the Contract and return the Products in accordance with the Sections 6.1 to 6.3 above, any sum debited by AWAA (excluding, where applicable, the original delivery charges) will be refunded within thirty (30) calendar days of the receipt of the returned Product at AWAA’s warehouse. 7.      Limited Warranty 7.1. For defects resulting from production or material errors, AWAA shall provide the customer with a replacement product free of charge. All further warranty or guarantee claims are hereby expressly excluded. The customer’s obligation to inspect the wares and declare any defects, along with the warranty period, are based on statutory regulations. Product information (descriptions, videos, images etc.) does not constitute any guarantee of certain properties. The transfer of warranty claims is excluded. 7.2 To exercise a warranty claim, the Customer must email us at HD.KSA@on-mena.com. All claims will be assessed on a case by case basis. All On products have a lifespan depending on the model, the materials used and the individual use of the product. The warranty does not extend to defects due to the wrong fit, normal wear and tear, exceeding the product’s lifespan or damage caused by improper, incorrect or negligent use or changes to the product. Furthermore, the warranty does not extend to defects in products not ordered from the AWAA website. 8.      Limitation of Liability 8.1 AWAA shall only be liable for direct damages and only if the Customer proves that AWAA, its auxiliaries, or any third parties instructed by AWAA, have acted with gross negligence or with unlawful intent. In any event, AWAA’s liability shall be limited to the purchase prices of the relevant Product under the Contract. 8.2 Any further liabilities of AWAA, its auxiliaries, or any third parties instructed by AWAA, for damages of any kind, in particular for loss of production, loss of use, loss of orders, loss of profits, or any other indirect or consequential damages, are hereby explicitly excluded. 9.      Data Protection 9.1 AWAA complies with the applicable data protection laws and will use personal data of On’s Customer only as set out in its Privacy Policy (https://on-ksa.com/pages/privacy-policy). 10.  Miscellaneous 10.1 The Contract language is English and the English version shall prevail. Contract documents in a language other than English are provided for informational purposes only. 10.2 Our company unified number is 700378854 and our registered office is JCAA2091 Jeddah, the Kingdom of Saudi Arabia. 10.3 AWAA may transfer, assign, or sub-contract all or any rights and obligations under  these GTC and any Contract. Customer may not sub-contract, assign or otherwise transfer any of its rights or obligations under these GTC or any Contract without the written consent of AWAA. 10.4 Failure by AWAA to enforce at any time any of the provisions of these GTC shall not in any way be construed as a waiver of such provision, nor in any way affect the validity of the GTC or any right thereunder. 10.5 AWAA shall not be liable for its failure or delay in performing its obligations under these GTC in and to the extent that such failure or delay is due to reasons beyond its control (including without limitation floods, storms, fires, earthquakes, pandemics, war, terrorism, governmental restrictions, strikes). 10.6 If any provision of these GTC are found to be invalid, illegal, or unenforceable the remaining provisions shall not in any way be affected or impaired thereby. AWAA and the Customer shall agree a replacement provision, which is as close as is legally permissible to the provision found invalid, illegal, or unenforceable, and which achieves as closely as possible the effects of the original provision. 10.7 Customer waives the right to offset any claims against AWAA. 10.8 AWAA reserves the right to modify these GTC from time to time. The GTC in force at the time the Customer places its Order shall apply. 10.9 If you have any complaints about your purchase, please email us at HD.KSA@on-mena.com. All complaints will be reviewed within 24 to 48 hours and resolved within 7 business days.   11.  Applicable Law and jurisdiction 11.1 Contractual relations covered by these GTC between AWAA and the Customer shall be governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. All conflicts and disputes arising, directly or indirectly, under or in connection with the contractual relationship between AWAA and the Customer shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. 11.2 Any statutory rights which the Customer may have, and which cannot be excluded or limited, will not be affected by these GTCs. TERMS OF USE Updated October 2025 - These terms of use (as amended from time to time, the "Terms") together with any supplemental rules and regulations, such as the Privacy Policy and the Terms and Conditions, govern your access to and use of the services available on the website (the "Website") operated by AWAA, with its registered office in Jeddah, Kingdom of Saudi Arabia (company unified number 700378854; or "we"). Your access to and use of our services is subject to your acceptance of and compliance with these Terms. By accessing the Website or using our services you agree to accept and be bound by the Terms. In case you do not agree to any part of the Terms, you are not authorised to continue using the Website or related services. - The form, nature and functionalities of the Website may change from time to time without prior notice to you. Also, we may discontinue temporarily or permanently operating the Website or any features within the Website towards you or towards users generally at any time and may not be able to provide you with prior notice. - We reserve the right at all times (but we will not have an obligation) to remove or refuse to compile any information or personal data and to suspend or terminate users and close their user accounts. If and to the extent we deem it necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these Terms, including investigations of a potential violation thereof, (iii) detect, prevent or otherwise address fraud, security or technical issues, or (iv) protect the rights, property or safety of AWAA, its users or the public, we reserve the right to access, read, preserve and disclose any related information or personal data. Accounts that are inactive for more than twelve months may be removed without prior notice. You acknowledge that these Terms remain in effect even after your account is terminated or you have stopped using the Website. - You are responsible for safeguarding the password you use to access your account and for any actions taken by using your password. AWAA requires you to use 'strong' passwords (e.g. passwords combining upper and lower case letters, numbers and symbols). Any liability for any damage arising from your failure to comply with these requirements is excluded. In case you forget your password, please use the reset your password feature on the login screen. - There are limitations on the use of the Website. These limitations comply with legal requirements and aim to protect our users from abuse and to make the use of the Website the best possible experience for all users. We may need to change these rules from time to time and reserve the right to do so. No abuse of our Website will be tolerated. Any violation of these rules may lead to a temporary or permanent suspension or deletion of your account. - Unlawful Use: You shall not use the Website or any information or personal data provided for any unlawful purposes or in furtherance of any illegal activities. International users are required to comply with all applicable local laws regarding online conduct and acceptable content. - Unauthorized Access: You shall not do any of the following while accessing or using the Website: (i) access, tamper with or use non-public areas of the Website (except for your own account) on computer systems or the technical delivery systems of our providers; (ii) probe, scan or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) attempt to access or search the Website or any information or personal data by any means (automated or otherwise) other than through our currently available, published interfaces; or (iv) interfere with or disrupt, or attempt to do so, the access of any user, host or network. - No Reproduction: You shall not reproduce, duplicate, copy, sell, trade or resell the Website content or its design and look or any information derived from the Website. You are not entitled to modify or redistribute the Website content or its design and look or any information or to reproduce, store, link, frame or deep-link it on any other Website or in any other medium or format without our prior express consent. Further, you shall not use the Website for commercial exploitation in any circumstances. - No Malicious Software and Content: You shall not provide any malicious content intended to damage or disrupt another user's browser or computer or to compromise any user's privacy. - Respect for Privacy of Third Parties: You shall not disclose other people's personal data without their prior expressed consent. - All copyright, trademark, design, database right, patent and other intellectual property right, title and interest in and to the Website will remain the exclusive property of On AG, AWAA, and their respective licensors, as applicable. The elements of the Website, including without limitation the general design and the imagery are protected by copyright, trademark, design, database right, patent and other laws relating to intellectual property rights of Switzerland, the United Arab Emirates and/or foreign countries. Without our prior written consent, nothing in these Terms gives you a right to use On AG's name, AWAA’s name, or any of On AG's or AWAA’s trademarks, logos, domain names or other distinctive brand features. You are not entitled to use the content of the Website for commercial exploitation in any circumstances. In case you breach the terms of this provision, On AG and/or AWAA will have the right to claim damages against you which shall include, without limitation, the right to claim direct, indirect or consequential damages and loss of profits. - While we endeavour to ensure the accuracy of the information or personal data provided via this website, to the maximum extent permissible under applicable laws, neither On AG, AWAA, nor any of their directors, officers, employees, agents, partners, affiliates and licensors may be held responsible for any acts or omissions related to, or errors in, the information or personal data that you provide on this website or for any loss or damages which may subsequently arise. - Any information or personal data transmitted via the Website will pass over public telecommunications networks. While AWAA undertakes reasonable best efforts to protect the operation of the Website and any transmission of information or personal data, AWAA does not give any representation, warranty or undertaking that the operation of the Website or any transmission of information or personal data will be secure, uninterrupted or error free. - The Website may contain links to third-party apps, websites, social media platforms, materials or other products and services supplied by or contained on any third-party app, website or social media platform, which are linked from or to the Website ("Third Parties"). Even though you may be able to connect to such Third Parties from the Website, these Third Parties are subject to separate terms of use and privacy policies. AWAA does not accept any responsibility or liability for (i) the availability or accuracy of such Third Parties or (ii) the content, products or services on or available from such Third Parties. Links to such Third Parties do not imply any endorsement by AWAA of such Third Parties or the content, products or services available from such Third Parties. You acknowledge sole responsibility for and assume all risks arising from your use of any such Third Parties. - If you elect to receive emails from us, you are providing your consent to receive recurring marketing or promotional messages from us (an “Email”). These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Emails from us at any time by using the unsubscribe link in the Email. For help, email us at privacy@awaa.sa.  We will not be liable for any delays in the receipt of, or failure to deliver, any Emails, as delivery is subject to effective transmission from your internet service provider. Data obtained from you in connection with any Email services may include your name and the date, time and content of your Emails. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use Emails, please read our Privacy Policy. If you change the email you provided, you have an affirmative obligation to update your account information and the email(s) attached to your account to prevent us from inadvertently communicating with anyone who acquires any email(s) previously attributed to you, and any email(s) you attach to your account may receive our standard marketing Emails unless you also unsubscribe via the above procedures. - AWAA provides the content and functionalities of the Website and any information in good faith, but your access to and use of the Website is at your own risk. AWAA operates the Website on an 'as is' and 'as available' basis without representation or warranty of any kind, whether express or implied, including without limitation of merchantability, fitness for a particular purpose, availability on an uninterrupted, secure or error-free basis or non-infringement of any copyrights, trademarks, designs, database rights, patents or other intellectual property rights in the jurisdiction in which you access and/or use the Website. AWAA gives no representation, warranty or undertaking for information or advice, whether oral or written, obtained from AWAA or the Website, for the completeness, accuracy, timeliness, security or reliability of the Website, or that the information provided is of satisfactory quality, up-to-date or free from viruses, trojans or other harmful or malicious programs. AWAA will not be responsible or liable for any harm to your computer system, loss of data or other harm resulting from your access to or use of the Website or for the deletion of, or the failure to store or to transmit, any data or information and other communications. - AWAA and its directors, officers, employees, agents, partners, affiliates and licensors shall in no way be responsible for any decisions you may make based on the use of the Website or consequences of such decisions, even if communicated through the Website or the use of other AWAA services, or the information or personal data provided and shall, to the maximum extent permissible under applicable laws, not be liable for any losses or damages, whether direct, indirect, incidental, special, consequential or punitive, including without limitation loss of profits, data, use, goodwill or other intangible losses, resulting from (i) your access to or use of, or inability to access or use, the Website, (ii) the use of any information, and (iii) any unauthorized access, use or alteration of your transmissions of information or personal data, in each case however they may arise and whether based on contract, tort or any other legal basis, whether or not foreseeable and irrespective of whether AWAA has been informed in advance about the possibility of such damage. To the maximum extent permissible under applicable laws, you hereby waive any claim you may have or acquire against AWAA or any of its directors, officers, employees, agents, partners, affiliates and licensors, and will indemnify and hold AWAA and any of its directors, officers, employees, agents, partners, affiliates and licensors harmless from any claims, proceedings, costs, damages and losses arising out of or in connection with your use of the Website or the information or personal data provided. - The failure of AWAA to enforce any rights or provisions of these Terms shall not be deemed to be a waiver of such rights or provisions. - These Terms, together with any supplemental rules and regulations, such as the Privacy Policy and the Terms and Conditions, constitute the entire and exclusive agreement between AWAA and you regarding the use of the Website, and shall supersede and replace any prior agreements between AWAA and you regarding the use of the Website. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms shall remain in full force and effect. - You are only allowed to access the Website if you are entitled to enter into a binding contract with AWAA and are not a person barred from accessing the Website according to applicable law. You undertake to access the Website solely in compliance with these Terms and all applicable rules and regulations. The Website is not directed to any person to whom (by reason of such person's nationality, residence or otherwise) the publication or availability of the Website is prohibited. Persons to whom such restrictions apply must not access the Website. If you choose to access the Website you are solely responsible for compliance with any applicable laws. - These Terms and the use of the Website shall in all respects be governed by substantive United Arab Emirates law. Any dispute arising out of or in connection with these Terms and/or the use of the Website shall be subject to the exclusive jurisdiction of the ordinary courts in Dubai, United Arab Emirates, and you consent to such jurisdiction of and venue in such courts and waive any objection as to inconvenient forum. - We may revise these Terms from time to time. The most current version will be available on our website (https://on-ksa.com/). Revised Terms shall become effective from the date of publication on the Website. By continuing to access the Website after those revisions become effective, you agree to and accept to be bound by the revised Terms.

On KSA Website Privacy Notice 1.     Details of the Data Controller Darb Al Wasl, a branch of Al Waqt Al Abyad Trading (Single Person Company) incorporated under the laws of the Kingdom of Saudi Arabia, with unified number 700378854 and registered office at JCAA2091 (collectively referred to as “AWAA”, “Company”, “we”, “us” or “our”) provides this privacy notice regarding ON products sold in stores and websites operated by the Company. We are committed to responsibly handling your personal information. This privacy notice (the "Privacy Notice") explains how we collect, use, disclose, retain, and protect your personal information, and certain rights you may have relating to such use. If you have a privacy or data use concern that we have not addressed satisfactorily, please feel free to reach out to our Data Privacy Office using the details set forth at the end of this Privacy Notice. We reserve the right to change or modify this Privacy Notice at any time and at our sole discretion. To the extent permitted by law, any changes or modification will be effective immediately upon publishing the revisions without further notice. Last revised: April 2026.   2.     The types of Personal Information we collect Personal information is data that can be used to identify you or that we can otherwise link to you ("Personal Information"). The Personal Information we collect includes your name, postal address, e-mail address, phone number, payment information, language preference, and other information described in this Privacy Notice. We may collect Personal Information about you from the following sources: 2.1 Information we receive from you We collect certain Personal Information that you provide to us when you: ·       communicate with us via email or other channels, ·       sign up for or ask us to send you newsletters or other materials, ·       sign up for an event, ·       buy On products from us or otherwise use one of our services. 2.2 Information we collect through the use of cookies and other technologies as described in this Privacy Notice. 2.3 Information we collect from other sources such as publicly available information and through the use of CCTV in our stores.   3.     How we use your Personal Information We use your Personal Information for the following purposes: -          To offer you products. -          To provide you with and improve our services. -          For communication purposes, including sending you newsletters, invitations to events, and promotions. -          To maintain our list of contacts. -          To manage your inquiries, complaints, and requests. -          To manage this website and ensure it is functioning properly. When you request our products or submit enquiries or complaints, it is necessary for us to collect and process your personal information to fulfill your requests and respond appropriately to your enquiries or complaints. You may elect to receive emails from us by signing up for this service. To offer this service, we collect and store the information you provide, including your email address. You may opt out of receiving emails by unsubscribing using the link in the emails you receive from us.   4.     Our basis for using your Personal Information When processing your Personal Information for the purposes described herein, we rely on the following lawful basis: -          Your consent for sending marketing and similar promotional communications. -          Our legitimate interests in maintaining business relationships, our relationship with you, and enhancing customer experience. -          Performance of our contract with you regarding the provision of products and services. -          Compliance with applicable laws and regulations including verification and execution of financial transactions, financial accounting and record keeping, performing other obligations imposed by law or government authorities -          Protection of public health, safety, and interests such as reporting incidents to the Police or other government authorities and supporting investigations. -          Establishment, exercise, or defense of legal claims.   5.     How might we share your Personal Information We may disclose your Personal Information to the following parties for the following purposes: 5.1  Affiliates of the Company, which may use it to: ·     provide joint content and services (e.g., customer support); ·     detect, investigate, mitigate and prevent potentially fraudulent and illegal acts or violations of our contracts and data security breaches; ·     provide you with personalized advertising; ·     improve products, sites, applications, services, tools and marketing communications; and ·     send you marketing communications if you have consented to receive such communications or if otherwise permitted by the law.   5.2  On AG, Zurich, Switzerland ("On AG"): ·     to effectively manage our business operations with regards to On products; ·     to fulfill our contractual obligations to On AG.   5.3  Service providers: We engage third party service providers to support with providing our services and managing this website. These services providers may have access to Personal Information depending on the scope of the services they provide to us. The services they provide include: ·     Website hosting and maintenance ·     Payment processing services ·     IT infrastructure and maintenance ·     Advertising and promotions ·     Prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our contracts, fraud and/or security breaches ·     Logistics and delivery services. We share delivery address, contact information, and shipment tracking information for the purpose of facilitating delivery of items purchased and other delivery related communication. ·     Bill collection and other business operations. ·     Third-party providers of websites, applications, services and tools that we cooperate with so that they advertise our products on their websites or in their applications, services and tools. These service providers may be located anywhere in the world, including outside the Kingdom of Saudi Arabia. If you need more information, feel free to contact us using the details provided at the end of this Privacy Notice. Where we transfer Personal Information to third party service providers, this will be based on an agreement limiting the use by the third-party provider of such Personal Information to processing necessary to fulfil their contract with us and obligating the third-party provider to take security measures regarding such data. Third-party providers are not permitted to sell or lease the Personal Information to third parties.   5.4  Law enforcement, legal proceedings and as authorized by law: ·     to comply with our legal obligations, enforce our contracts, respond to claims that a listing or other content violates the rights of others, or protect an individual's rights, property or safety; ·     to law enforcement, government agencies, or authorized third parties in response to a verified request or legal process. We will only disclose information we deem relevant to the investigation or inquiry; ·     to third parties involved in a legal proceeding, if they provide us with a subpoena, court order or substantially similar legal basis, or we otherwise believe in good faith that the disclosure of information is necessary to prevent imminent physical harm, financial loss, or to report suspected illegal activity ·     if a transaction fails, is put on hold, or is later invalidated, we may also provide the other user with details of the unsuccessful transaction. 5.5  We may disclose your Personal Information to our financial and payment services providers: ·     to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your On account ·     to provide customer services, including to help service your account or resolve disputes (e.g., billing or transactional disputes). ·     to facilitate the processing of payment cards when you pay for our services with a payment card.   5.6  Future business or merger partners: We may also disclose your Personal Information to provide information, on a need-to-know basis, to future purchasers or merger partners of all or a portion of AWAA or any of our affiliate companies.   6.     How long we keep your Personal Information We store your Personal Information only for as long as necessary for the purposes described above. How long we retain Personal Information can vary significantly based on context of the services we provide and our legal obligations.   7.     Communication Tools We may scan messages automatically and check for spam, viruses, phishing and other malicious activity, illegal or prohibited content or violations of this Privacy Notice or any other applicable policies.   Newsletter Subscription: If you register to receive newsletters from us, we will keep you updated on our products, surveys, offers, and other promotional materials on a regular basis. When registering for our newsletter, you give us your consent to receive the newsletter on a regular basis and that we collect and store the following information: the e-mail address used when registering for the newsletter.   Unsubscribe: If you wish to unsubscribe from our newsletter, you can do so at any time by clicking on the “unsubscribe” link at the bottom of any newsletter that you receive. If you decide not to receive our newsletters, we may still send you service-related communications (such as updates regarding your order).   Newsletter tracking: The newsletters contain so-called “web beacons”, which are retrieved from an external server when the email is opened. This call will initially collect technical information, such as details about your browser and operating system, as well as your IP address and the time of retrieval. In addition, depending on your cookie settings, we can track whether and when you opened a newsletter, and which links were clicked. The analysis of this information helps us to identify the reading habits of our users and to adapt our content to you or to send out different content based on the interests of our users.   8.     Third Party Social Media Platforms We are present on various social media platforms such as Facebook, Instagram, X (formerly, Twitter). On our social media pages, we publish and share various content with regards to our newest products, product recommendations, or other marketing material ("On Social Media Pages"). When using third party social media platforms, kindly note that the operators of these social media platforms are considered as data controllers and as such their respective privacy policy applies.   You can always choose to communicate or interact with us directly via On Social Media Pages. In this case, we collect all information you provide to us directly, e.g. when you post or like something on On Social Media Pages or when you send us a direct message. In addition, we might access all information that is publicly available on your profile. Operators of social media platforms use cookies and other tracking technologies to track the behaviour of their users and share the data regarding On Social Media Pages with us. Such data is shared only on an anonymized and statistical basis, meaning we have no access to personal data at all. We use such data to get a better understanding of the interests and the behaviour of On Social Media Page users and to improve user experience and provide user tailored content.   9.     How we protect your Personal Information The security of your personal information is an important concern to us. We maintain appropriate technical and organizational security measures, policies, and procedures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind a secure network. Examples of measures we take include: ·       Imposing confidentiality obligations on our staff and service providers. ·       Restriction of access to your personal information to employees and third parties strictly on a need-to-know basis, such as to respond to your enquiry or request. ·       Using secure communication channels for transmitting personal information; and ·       Employing adequate administrative and technical controls to secure personal information.   10.  Where we transfer Personal Information Personal information we collect may be transferred to, stored, and processed in the Kingdom of Saudi Arabia and United Arab Emirates where AWAA and its affiliate companies are located or maintain facilities. We carry out such transfers for the purposes described in this Privacy Notice. We may also transfer Personal Information to the location of other third parties described in section 5 of this Privacy Notice. Where we transfer personal data outside the Kingdom of Saudi Arabia, we take all steps that are reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Notice and applicable data protection laws, including, where relevant, entering standard contractual/data protection clauses (or equivalent measures). If you would like more information on transfer mechanisms, please contact us using the details provided at the end of this Privacy Notice.   11.  Your Choices and Rights We welcome your inquiries and comments. You have the right to know what Personal Information we process about you and may request a copy. You are also entitled to have incorrect or incomplete Personal Information about you corrected or completed and you may ask us to delete your Personal Information. You can also object to certain Personal Information about you being processed and request that processing be limited. Please note that the limitation or deletion of your Personal Information may mean that we will be unable to provide the services and information described above. You also have the right to receive your Personal Information in a machine-readable format and have the information transferred to another party responsible for data processing. You can make a request to exercise any of these rights in relation to your Personal Information by sending the request to privacy@awaa.sa.   You also have the right to lodge a complaint with the Saudi Data and Artificial Intelligence Authority via www.dgp.sdaia.gov.sa.   12.  Use of CCTV Please note that where CCTV is in operation in our stores, you may be captured on CCTV and your footage and image recorded and stored. All CCTV footage is captured purely for your security and for the safety of other visitors to our stores. If you would like to know more about this, please contact us using the details provided at the end of this Privacy Notice.   13.  Third Party Privacy Practices This Privacy Notice addresses only our use and handling of Personal Information, which we collect from you in connection with providing our services. If you disclose your Personal Information to a third party, or visit a third party website via a link from our services, their privacy notices and practices will apply to any Personal Information you provide to them or that they collect from you.We cannot guarantee the privacy or security of your Personal Information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of such third party before entering into a transaction and choosing to share your Personal Information. 14.  Cookies 14.1  Cookies are small text files that are downloaded to your device when you visit the Website or open our marketing-related emails. A cookie will usually contain the name of the website from which the cookie has come from, the “lifetime” of the cookie (i.e., how long it will remain on your device) and a value, which is usually a randomly generated unique number. Cookies placed by the website you’re visiting are called “first party cookies,” while cookies placed by other companies are called “third party cookies.” 14.2  There are different categories of cookies, and each cookie serves one of four purposes: a.     Essential cookies: these are first party cookies that allow you use a feature on the Website such as, staying logged in, viewing a video, making purchases, creating an account. b.     Analytics cookies: these cookies track information about how the Website is being used so that we can make improvements and report our performance. We might also use analytics cookies to test new ads, pages, or features to see how users react to them. Analytics cookies may either be first party or third party cookies. c.     Preference cookies: these are first party cookies that store your Website preferences such as, language preference. d.     Ad targeting cookies: these cookies are placed by advertising platforms or networks in order to: ·       Deliver ads and track ad performance ·       Enable advertising networks deliver ads that may be relevant to you based on your activities (this is sometimes called ‘behavioral;’ or ‘targeted’ advertising). For all non-essential cookies, we will request your consent before placing such cookies on your device. 14.3    Cookies (including third-party cookies such as tracking technologies provided by Google Analytics) are in particular used to ensure and improve the functionality of the Website or for general marketing purposes by providing information on interaction of unique browser-device pairs with the Website (such as number of sessions, pageviews, clicks and ecommerce interactions and time spent), statistical information on interaction with the Website (including referrals thereto, popularity of certain content, accessing users' categories, markets, regions, languages, demographics, browser and device types and similar information), or statistical information on interaction with our marketing emails (such as if they have been opened or forwarded or links have been clicked on). Cookies are also used to provide you with personalized advertising on third party websites and/or apps for your specific interests. 14.4    Third-party service providers such as Google may track your use of the Website, combine this information with information from other websites you have visited (and which they also track) and use such combined information for their own purposes. If you have registered with the respective service providers, they may be able to identify you. In these instances, their processing of your Personal Information will be governed by their privacy policies. 14.5    If you would like more information about cookies, we can recommend www.aboutcookies.org and www.allaboutcookies.org as helpful resources. Both websites also provide instructions on how to reject cookies if you would like to do so.   15.  Contact Us Should you have any questions or concerns relating to this Privacy Notice or the processing of Personal Information we hold about you, please contact us: By email: privacy@awaa.sa.   This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Notice, the English version shall prevail.